Effective date: September 30, 2026
Who we are and what this covers
This policy explains what PerformanceGaines collects about you, why, and who else handles it. It covers performancegaines.com, our online checkout, our member portal, and anything you send us through forms, email, or text.
PerformanceGaines, 3788 Fabian Way, Palo Alto, CA 94303. Questions about this policy: privacy@performancegaines.com.
This policy covers the website and the information you give us online. Training at the gym is governed by the membership agreement and waiver you sign when you join. Where the two overlap, the membership agreement controls.
What we collect and where it comes from
We collect only what we need to coach you, schedule you, bill you, and stay in touch. We do not sell your information.
| What we collect | Where it comes from |
|---|---|
| Contact details: name, email, phone | Sign-up and contact forms, the GymMaster member portal, checkout |
| Payment details | Our checkout, processed by Stripe. We see the payment status and the last four digits of your card or bank account, never the full number |
| Health and training information: injuries, goals, training history, activity level | Intake and assessment forms, and conversations with your coach |
| Attendance and access records: bookings, check-ins, entry times | GymMaster and our door access system |
| Messages you send us | Email, text, and WhatsApp |
| Device and browsing data: IP address, pages viewed, browser type, referring site | Cookies and the analytics tools described below |
| Video of you in the facility | Facility cameras (see Cameras below) |
| Photos and video for marketing | Only with a separate signed media release |
How we use it
We use your information to:
- Deliver coaching, book classes, and manage your membership
- Process payments and keep billing records
- Tell you about your bookings, schedule changes, and changes to your membership
- Send news and offers you can opt out of at any time
- Tailor your training. Health and training information is used only for this and is seen only by your coaches
- Keep the facility secure and control access
- Comply with the law and respond to lawful requests
We never sell your information, and we never share health or training information for marketing.
Who else handles your information
These companies process data on our behalf. Each receives only what it needs to do its job and handles it under its own privacy policy and our agreement with it.
| Service | What it does for us | What it receives |
|---|---|---|
| Squarespace | Hosts the website | Visitor analytics, form submissions |
| GymMaster | Scheduling, membership, and billing | Contact details, membership status, attendance, payment status |
| Stripe | Processes payments | Card or bank details, billing contact |
| Vercel | Hosts our checkout page | Technical logs |
| Google Workspace | Email, forms, and file storage | Anything you email us or submit through a Google form |
| Meta (Facebook and Instagram) | Measures our advertising through the Meta Pixel | Browsing activity on our site |
| WhatsApp (Meta) | Member group messaging | Phone number, messages |
| Rhombus | Door access and facility cameras | Entry records, video |
We may also share information when the law requires it, or to protect the safety of members and staff.
Text messages
We do not send text messages today. If we add texting, we will ask for your consent first and update this policy. When we do, here is how it will work: we may text you about bookings, schedule changes, and your membership, and, with separate consent, occasional marketing. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time or HELP for help. Consent to marketing texts is not a condition of buying anything from us.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Sharing with subcontractors that support our services, such as customer service, is permitted. All other use cases exclude text messaging opt-in data and consent; this information will not be shared with any third parties.
Cookies, analytics, and Do Not Track
Our site uses cookies for three things: making the site work, Squarespace's built-in visitor analytics, and the Meta Pixel, which tells Meta when someone who saw one of our Instagram or Facebook ads visits the site.
You can block or delete cookies in your browser settings. The site will still work, though the class calendar may not.
We do not currently respond to browser Do Not Track signals.
Your choices
You can ask to see, correct, or delete the information we hold about you by emailing privacy@performancegaines.com. We will respond within 30 days. We may keep records the law or our accounting requires, such as billing history, and we will tell you if that applies.
To stop hearing from us: use the unsubscribe link in any marketing email, reply STOP to any text, or message us to leave a WhatsApp group. You will still receive messages about your bookings and billing while you are a member.
To limit how Meta uses your browsing activity for ads, adjust your ad settings in your Facebook or Instagram account.
California residents: we honor access, correction, and deletion requests from everyone, whether or not a specific law requires it.
Children and youth athletes
Our website and online sign-up are for adults 18 and over. We coach youth athletes, but we collect their information from a parent or guardian, in person or by direct arrangement, not through the website. We do not knowingly collect information online from children under 13. If you believe a child has given us information through the site, email us and we will delete it.
Cameras
The facility is monitored by video cameras at entrances and in training areas, never in restrooms or changing areas. Cameras record video only, not audio. Footage is kept for about 30 days unless it is needed for a safety or security incident, and is viewed only by the owners and the operations lead.
We do not use facial recognition today. If we ever add face-based check-in, it will be optional, we will ask for your consent before enrolling you, and we will update this policy first.
How long we keep it, and how we protect it
We keep member records while you are a member and for 7 years afterward for tax, accounting, and legal purposes. Health and training notes are deleted or anonymized within 2 years after you leave, or sooner if you ask.
Payment details are stored by Stripe and GymMaster, not on our systems. Access to member information is limited to the staff and coaches who need it to coach or bill you.
No system is perfectly secure. If a breach affects your information, we will notify you as California law requires.
Changes and contact
When we change this policy, we will update the effective date at the top. For material changes, we will email active members. Continued use of the site after a change means you accept the updated policy.
PerformanceGaines · 3788 Fabian Way, Palo Alto, CA 94303 · privacy@performancegaines.com · 650-521-0316