Effective date: September 30, 2026
What these terms cover
These terms govern your use of performancegaines.com and purchases you make through it. They are not your membership agreement. Training at PerformanceGaines is governed by the membership agreement and liability waiver you sign when you join. If these terms and that agreement conflict, the membership agreement controls.
By using the site or buying through it, you agree to these terms. If you don't agree, don't use the site.
PerformanceGaines, 3788 Fabian Way, Palo Alto, CA 94303.
Not medical advice
Nothing on this site is medical advice. Class descriptions, programs, articles, and videos are general information about training, not a prescription for you. Talk to your physician before starting or changing an exercise program, especially if you are injured, pregnant, or managing a heart or other medical condition.
Exercise carries risk. If you do anything described on this site on your own, you do so at your own risk. Coaching at the gym, and the risks and responsibilities that come with it, are covered by the waiver in your membership agreement.
Buying through the site
Prices are shown on the Classes page and at checkout. The price you pay is the one shown when you buy. Prices can change; changes don't affect purchases already made.
| Product | Who can buy it | Valid for | Refunds |
|---|---|---|---|
| First class | New visitors, first visit only | One class | Non-refundable |
| Single drop-in | Anyone; members pay a reduced rate | 60 days from purchase | Non-refundable once booked; unbooked credits refundable within 7 days of purchase |
| Non-member 5-pack | Non-members only | 364 days from purchase | Unused sessions refundable within 7 days of purchase; non-refundable after that |
| Class Membership | Anyone | 12 sessions per 4-week billing cycle; unused sessions don't roll over | See the next section |
Card payments at our checkout carry a 3% surcharge, shown before you pay. ACH bank payments carry no surcharge.
Class bookings can be cancelled up to 24 hours before the class without losing the session. Later cancellations and no-shows use the session.
Class Membership renewal and cancellation
The Class Membership renews automatically every four weeks and charges your payment method on file until you cancel. You see these terms and agree to them at checkout, and we email you a confirmation with the renewal terms and how to cancel.
You can cancel at any time through your GymMaster member portal or by emailing info@performancegaines.com. If you signed up online, you can cancel online. Cancellation takes effect at the end of your current four-week cycle; you keep access through that date, and you are not charged again. Unused sessions in the final cycle are not refunded.
California law gives you the right to cancel a health studio contract within three business days of signing for a full refund, and to cancel with a prorated refund if you become unable to train because of disability or you move more than 25 miles from the facility and cannot transfer to a comparable one. Those rights are set out in your membership agreement and apply to memberships bought through this site.
Booking and payment platforms
Class booking and membership sign-up run through GymMaster. Payments run through Stripe. When you use them, their terms and privacy policies apply alongside ours. We are not responsible for outages or errors on their platforms, but we will help you sort out any booking or billing problem. Email info@performancegaines.com.
Our content, and how you can use the site
The content on this site, including text, photos, video, program names, and the PerformanceGaines logo, belongs to PerformanceGaines or is used with permission. You may view and share it for personal, non-commercial use.
Don't copy programs or materials to resell or republish, scrape the site, misrepresent yourself when contacting us, or use the site to send spam or interfere with our systems.
Warranties and liability
The site is provided as is. We work to keep it accurate and available but do not guarantee either, and we may change or take down content at any time.
To the fullest extent California law allows, PerformanceGaines is not liable for indirect, incidental, or consequential damages arising from your use of the website, and our total liability for any website-related claim is limited to the amount you paid us through the site in the 12 months before the claim. This limit applies to the website only. Your membership agreement addresses training.
Governing law
California law governs these terms. Any dispute about the website will be heard in the state or federal courts in Santa Clara County, California. If any part of these terms is found unenforceable, the rest still applies.
Changes and contact
We may update these terms. The effective date at the top shows the current version, and continued use of the site after a change means you accept it. Changes don't affect purchases already made.
PerformanceGaines · 3788 Fabian Way, Palo Alto, CA 94303 · info@performancegaines.com · 650-521-0316